ITOM 6218: Business Process Consulting (2008 Fall B)
Course Overview
[SMU]  [Cox]  [Instructor]  [SMU in SL]

Class Sessions


: Fall 2008- Module B
Classroom: 195 Crow
Wednesday  6:30-9:20pm



: Ulrike Schultze
378 Crow
Tel: (214) 768-4265
Fax: (214) 768-4099

Office Hours: By appointment

Course Overview

The objective of this course is to enable students to learn how to model, analyze (for effectiveness, efficiency and internal controls), and redesign business processes. The course will also address the change management issues associated with implementing new business processes.  A business process is a collection of activities -- connected by flows of goods and information -- that create value by transforming inputs into (more valuable) outputs through the use of capital and labor.  As such, business processes are the key drivers of organizational value creation, financial performance and competitive advantage. 


Who should take this Course?

This course is designed for graduate business students (MBA and MSA) who want to learn how to understand, document, analyze and improve business processes with the objective of auditing them for regulatory compliance (e.g., with the Sarbanes Oxley Act), re-designing them for outsourcing (Business Process Outsourcing), and/or enhancing them through effective use of IT. 

Recommended Book:

“Workflow Modeling: Tools for Process Improvement and Application Development,” Sharp & McDermott, Artech House, 2001.

Additional Book Recommendations:

“The Problem Solving Memory Jogger: Seven Steps to Improved Processes,” GOAL/QPC.

“Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCOR Model,” Bolstorff and Rosenbaum, AMACOM, 2003.

“Manager's Guide to the Sarbanes-Oxley Act: Improving Internal Controls to Prevent Fraud,” Green, Wiley, 2004.

“Business Process Improvement Toolbox,” by B. Andersen, ASQ Quality Press, 1999.

“Improving Performance: How to Manage the White Space on the Organization Chart,” Rummler & Brache, Josey-Bass, 1995.

Additional Online Resources:

Business Process Management Initiative: www.
Business Process Management Notation:


A set of readings is assigned to each class sessions.  These readings are available from SMU’s online databases, and are hyperlinked from this syllabus (Ctrl-click on the ¯ symbol) and from the course website.  If you are attaching to the online databases from off-campus, you will need to log in by entering your last name and the 14-digit barcode on your student ID card.  Your library barcode is a 14 digit number that begins with "22177".


We will be using Harvard Business School cases and notes.  You will be able to purchase these from Study.Net (


Use of Laptops in Class

Students are permitted to use laptops during the class sessions to:

1)      take notes, and

2)      do online research immediately relevant to the discussion going on during the class session.

I consider it inappropriate for students to email, instant message, surf the web or do homework during class sessions.  Since the class is largely based on case discussions, I expect students to minimize the distractions caused by using a laptop.  Furthermore, when we have guest speakers, students should limit their use of laptops to note taking. 

Academic Honesty

There are three areas of academic honesty that I would like to stress with regard to this course.  These are individual work, group work and plagiarism.

§  Individual Work: your case write-ups will be graded as your independent, individual work. It is to be written up by each student independently and without any assistance.

§  Group Work:  for the group project (i.e., all deliverables and presentations) it is expected that all students in the group contribute equally.  On group work it is assumed that each group member understands, agrees with and is responsible for all group products.  This means that you need to avoid too much of a divide and conquer approach.  Breaking the group project into a set of individual work products is a breach of academic honesty, just as it is a breach of academic honesty for one group member to do the entire group project. 

§  Plagiarism: In any assignment, if parts of the submitted work rely on other people’s work, this has to be stated clearly.  I expect students to reference their work (through footnotes, for instance) to identify the source of ideas, concepts and theories.

Religious Holidays

I expect students who will miss class due to religious holidays that they wish to observe to inform me of the classes they will be missing.  I request that I be made aware of them at the beginning of the course. 

Disability Accommodation

If you need academic accommodations for a disability, you must first contact Ms. Rebecca Marin, Coordinator, Services for Students with Disabilities (214-768-4563) to verify the disability and establish eligibility for accommodations.  Then you should schedule an appointment with the professor to make appropriate arrangements.

This page was last updated on 10/16/2008 by U.Schultze.