Working Papers
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Consumer
Information in a Market for Expert Services
(joint with
Kyle Hyndman)
click
for paper
Abstract:
We analyze the implications of heterogeneously informed
consumers in a market for expert services. Our main question is
to investigate whether uninformed consumers are the most likely
victims of expert cheating. We show that when consumers are
heterogeneously informed on their true benefit from an expensive
treatment, there is no equilibrium where the expert only cheats
uninformed consumers. In fact, informed high-value consumers are
the most frequent victims of cheating. Surprisingly, more
information on the consumer side increases the inefficiency of
the market outcome in terms of the foregone, but required,
treatments. When some consumers receive noisy information
signals on whether their problem is serious or minor, while
others remain uninformed, in the unique equilibrium the expert
is truthful to all types of consumers, regardless of their
information status.
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